DPW Customer Service to Offer Extended Walk-In Hours

Wednesday Apr 20th, 2016

Green banner with DPW logo and text "Department of Public Works Press Release"

The Baltimore City Department of Public Works (DPW) Director Rudy S. Chow, P.E., today announced that DPW Customer Support and Services will be offering extended hours for our water customers. This will provide these customers the opportunity to discuss and pay bills prior to the closing of tax sale files at 4:30 p.m. on Friday, April 29, 2016. Delinquent water bills may qualify a property for tax sale.

Regular customer service hours are from 8:30 a.m. to 4:30 p.m., Monday through Friday.

The extended hours will run from 4:30 p.m. to 8:30 p.m. on the following days:

Tuesday, April 26, 2016

Wednesday, April 27, 2016

Thursday, April 28, 2016.

Customers with outstanding tax sale issues have until noon on Friday, April 29, 2016, to have them addressed in-person with a customer service representative. Payments will be accepted on-line until 4:30 p.m. that day. The website is www.baltimorecity.gov, and customers can click on the “Make a Payment” icon.

 Customer Support and Services is located in the Abel Wolman Municipal Building, 200 Holliday Street, Baltimore, MD 21202.
 
For questions concerning this matter, or billing in general, please call: 410-396-5398. Our knowledgeable staff will be happy to answer questions and to provide valuable information on qualifying payment plans, and on low-income and senior citizen assistance programs.

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James E. Bentley II
410-545-6541		 Jennifer Combs
410-545-6541
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.