Baltimore City Department of Public Works (DPW) Acting Director Matthew W. Garbark today advises Baltimore City water customers to be aware of scams being done during the COVID-19 pandemic.

Scammers may call you on the phone or come to your home, claiming to be from DPW, and request money.  This is a scam, and the Department of Public Works does not make collections in this manner. In the past, water imposters/scammers have worn what appears to be official looking clothing. 

Some scammers may ask you to purchase a water filter.  Baltimore’s drinking water is safe and clean.  Coronavirus has not been detected in drinking water and is not transmitted by water. You do not need to purchase a water filter.

Citizens should be cautious and never allow such individuals to defraud them of money or allow them to enter your home.

Citizens should remember the following:

• Baltimore City’s drinking water is safe and clean.  You do not need a water filter and you do not need to boil your water.
• DPW does not shut off any water service due to water bill nonpayment.
• No DPW employee will come to your home unless you have requested assistance and an appointment has been made.
• DPW employees are not authorized to enter your home without your permission.
• Always ask to see a Baltimore City employee identification card, which includes a photograph.
• Don’t second guess yourself; promptly report any and all suspicious activity to the Police Department by dialing 911 immediately. 

For help with non-emergency questions about water or sewer related work, Baltimore City residents may call 311.  From outside the City, please call 410-396-5352.