Please send requests for new water meters via email: Department of Public Works Billing Department. The Rates and Revenue section can be reached at 410-396-5533.

Request a New Water Meter Account

Step 1 - Open your account

• Call 410-396-5398 to open a new account.
• Send in your new account information via United States Postal Service or  email: Department of Public Works Billing Department.
• Certified checks are accepted as payment and are only accepted through the United States Postal Service.

Step 2 - Your information and payment is verified

When account information and payment is received and verified, the Rates and Revenue section will:

• Verify that the City received the necessary documentation and follow up with you for any missing information.
• Establish the billing account in the billing system.
• Coordinate meter installation and send the meter information.

Step 3 - Schedule your pick up appointment

• An appointment is required to pick up your new water meter. 
• Appointments are available Tuesday-Thursday, 9 am to 2 pm.
• Contact Karen Armstead or call 443-984-1416 to schedule your appointment. 

When you arrive to pick up your water meter

• Please bring documentation that a water account is established. All necessary paperwork must be completed and payments received before you can pick up your meter.  
• Developers, Contractors, or other Property Owner Representatives picking up meters from the meter shop are not permitted inside the building. 
• Please call Inventory Control when you arrive: 443-984-1416 or 443-984-1417. Your water meter will be brought outside of the building to you. 

Installing new water meters

• Meters under 3” are installed by the City/DPW Representatives.
• Meters 3” and greater are installed by the Developers, Contractors, or other Property Owner Representatives.