Water Billing

Customer Service

Need help paying your water bill?

DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Affordability Programs. You can also learn more about the City of Baltimore Water4All Water Discount Program.  

Change of ownership?

For a change of ownership, please use the Change of Ownership form to request a property information change.

The process to request new water services and abandonments

Please submit requests to open or close a water account and request a new water meter by visiting our customer service page and selecting the appropriate form.

In addition, the Rates and Revenue section can be reached at 410-396-5533.  For more information on new account procedures, please visit the Water Meter Request page.

Contact us

200 Holliday St
First Floor, Room 8
Baltimore, MD 21202

Office Hours: Monday - Friday, 8:30 am to 4:30 pm
Call: 410-396-5398

Online service request

How to use our customer billing portal

Utility bills and collection information

  • Our staff will never ask you for your banking or payment information and will only advise you of a past-due balance.  Please be aware that there are a number of scammers who reach out to vulnerable residents asking for them to send money in order to 'correct' an outstanding water bill balance.
  • The location of the Bureau of Revenue Collections is in the lobby of 200 Holliday Street, Baltimore, MD 21202.  If you have any questions on the validity of a call, please contact our Customer Support and Services Division at 410-396-5398.
  • Water accounts are held in the name of the property owner on record with the State Department of Assessments and Taxation.  Property owners can add an additional party as a bill recipient, however, the property owner is responsible for the timely payment of bills. 
  • If you are a tenant and your name is not on the water bill, our staff cannot provide you with detailed information about the requested location. Please contact your landlord or management company, or if you have issues with your landlord, Maryland Legal Aid.
  • If you require an emergency water turn-off, please contact 311.

Delinquent bills

Bills are considered delinquent when an account has an unpaid balance of $250 or more and is two payment periods behind.  Delinquent accounts can be subject to turn off of water service after appropriate notice.  City customers may qualify for one of the City’s Payment Affordability Programs or may want to enter into a Payment Plan to bring their account into good standing. 

Please contact us for questions concerning your water bill. You will receive an answer within 5 business days.