We understand that customers may occasionally fall behind on bills and we are available to work with you to set up a payment plan. This will keep unpaid balances from getting out of control.

Payment plans for residents

The Baltimore City Department of Public Works is working with PromisePay to provide flexible payment plans for Baltimore City residents to pay off past-due residential Water and Sewer bills or account balances. 

PromisePay offers affordable payment plans for Baltimore City residential customers with past due balances of $250 to $5,000. The PromisePay payment plans:

• Are interest-free payment plans
• Will keep your water service active and avoid financial consequences
• Provide flexibility when you need it
• Allow you to pay off past-due charges

PromisePay payment plans are available for Baltimore City residential water customers. To learn more about the payment plans, contact PromisePay representatives at 410-779-9808 or visit Baltimore Promise Pay. 

Payment plans for businesses

For commercial businesses interested in a payment plan, please contact one of our water customer service analysts at 410-396-5398 to learn more and apply. 

If you prefer to apply in-person, please see our walk-in office hours below:
200 Holliday St., 4th Floor 
Baltimore, MD 21202

Walk-In Office Hours: Monday-Friday, 8:30 am to 4:30 pm